THE CHALLENGE
A small farmer brought in a filter for replacement from an old piece of equipment that was not consistently maintained. The specifications of the filter could not be determined because all identification marks were destroyed.
UNDERSTANDING THE ISSUE
Much of the equipment used by smaller independent customers tend to be over twenty years old and would have been purchased second hand. This means there are often no manuals or dealer support, creating a challenge for the sourcing of supplies.
SOLUTION & RESULT
At SDRR we provide support. Our team will troubleshoot and gather as much information from the customer as possible to determine the filter’s application, the type of equipment being used as well as model and serial number to determine if the equipment exists in our partner supplied referencing tools. In less than ten minutes a replacement was found and the filter and equipment information logged to ensure quicker turnaround time during the next service.
